Privacy Policy

Introduction

Jesse Field Microfinance Bank Limited ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our branches, or interact with our digital platforms.

By using our services, you consent to the data practices described in this policy. We comply with the Nigeria Data Protection Regulation (NDPR) and all applicable banking regulations.

Information We Collect

Personal Information

• Full name, date of birth, and gender
• Contact details (phone number, email address, residential address)
• Government-issued identification (National ID, Driver's License, International Passport)
• Bank Verification Number (BVN)
• Employment and income information
• Next of kin details

Financial Information

• Account numbers and transaction history
• Credit and debit card information
• Loan application details and credit history
• Investment and savings preferences

Technical Information

• IP address and device information
• Browser type and operating system
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• Account Management: To open, maintain, and service your accounts
• Transaction Processing: To process deposits, withdrawals, transfers, and payments
• Credit Assessment: To evaluate loan applications and manage credit facilities
• Customer Service: To respond to inquiries and provide support
• Fraud Prevention: To detect and prevent fraudulent activities
• Regulatory Compliance: To comply with CBN, NDIC, and other regulatory requirements
• Marketing: To inform you about products, services, and promotions (with your consent)
• Service Improvement: To analyze usage patterns and enhance our offerings

Information Sharing and Disclosure

We may share your information with:

• Regulatory Authorities: Central Bank of Nigeria (CBN), Nigeria Deposit Insurance Corporation (NDIC), Financial Intelligence Unit (FIU), and other regulatory bodies as required by law
• Service Providers: Third-party vendors who assist in operations (payment processors, IT service providers, marketing agencies) under strict confidentiality agreements
• Credit Bureaus: For credit reporting and assessment purposes
• Law Enforcement: When required by law or to protect our rights and prevent fraud
• Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement robust security measures to protect your personal information:

• 256-bit SSL encryption for all online transactions
• Secure data centers with restricted physical access
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Employee training on data protection and confidentiality
• Firewall protection and intrusion detection systems
• Encrypted data storage and transmission

Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your data for marketing purposes
• Withdrawal: Withdraw consent for data processing (where applicable)
• Complaint: Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising (with consent)

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account information is retained for a minimum of 7 years after account closure as required by banking regulations. Transaction records are maintained according to CBN guidelines and anti-money laundering requirements.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.